Personal visits are good, but the system needs to be fixed.
The communications minister deserves compliments for giving his personal attention to many things in his ministry that are virtually in a state of decay. The other day he was at the BRTA office to see for himself the condition there. And we are not surprised to learn of his reaction at finding most of the things there in disorder.
Of the many things that were not working, or were there that should not have been, were 'dalals' using both money and links in the BRTA office, to get vehicle documents renewed, newly issued etc. And many of the officers were absent from their work places - quite a normal phenomenon in our country we must add. There were many things that the local heads of the office should have done without having to be directed by the minister, for example, increasing the number of booths for the public. It only shows that those in charge are least interested in enhancing the quality of service that they are obligated to provide to the public.
In fact several departments in the ministry of communications, particularly the BRTA, are reported to be hot bed of corruption. Much of the ailments that afflict the transport sector, we are constrained to suggest, stem from this office. There is a strong nexus between the crooks and certain category of officials at the BRTA that collude to issue fake documents including vehicle registration and licenses.
But we feel that while such visits are necessary these may prove to be very temporary and short-lived palliatives unless something more permanent was done. What we have in mind is the correction of the systemic flaws. And the system should set up in a manner that it should function normally and have mechanism for internal oversight. There too must be strong action against those that are guilty of dereliction of duty.